Refund policy

Returns
Due to the nature of our products, we do not accept returns of opened or unwanted drinks.

If your order arrives damaged, leaking, incorrect or faulty, please contact us within 24 hours of delivery with your order number and clear photographs of the product and packaging.

Refunds & Replacements
If your product is confirmed to be damaged, faulty or incorrect, we may offer a replacement or full refund, including reasonable delivery costs where applicable.

Refunds will be made to the original payment method.

Incorrect Delivery
If you receive the wrong flavour or an incorrect quantity, please contact us as soon as possible so we can arrange a replacement or refund.

Change of Mind
Because our drinks are food products and may be perishable, we cannot accept returns simply because you have changed your mind after delivery.

Contact
For any problems with your order, please contact:

Spice & Sip
📧 hello@spiceandsip.co.uk

Please keep your order confirmation until your issue has been resolved.